Privacy Policy

Aluminium Rainwater Systems Ltd

Aluminium Rainwater Systems Ltd ("ARS", "we", "us" or "our") is committed to protecting the personal information of customers, suppliers and visitors to our website.

This policy explains how we collect, use, store and protect personal information when you visit our website, place an order or contact our business.

1. Who we are

Aluminium Rainwater Systems Ltd
Company registration number: 16769652

2 High Road, Carlton in Lindrick, Worksop, S81 9EB

Email: sales@aluminiumrainwatersystems.co.uk
Telephone: 01909 300168

ARS is responsible for determining how personal information is used for its business operations.

2. Information we collect

Depending on how you interact with us, we may collect:

• Your name and contact details

• Billing and delivery addresses

• Business or company information

• Order details, product specifications and purchase history

• Payment and transaction information provided by our payment-processing services

• Enquiry form submissions and correspondence

• Website usage information, device information and cookie data

• Marketing preferences where provided

We do not normally need to receive or store complete payment-card details ourselves when payments are processed through our ecommerce payment provider.

3. How we use your information

We use personal information to:

• Respond to enquiries and provide quotations

• Process, manufacture and fulfil orders

• Arrange delivery or collection

• Manage customer accounts and transactions

• Provide customer service and resolve complaints

• Maintain financial, tax and business records

• Operate, secure and improve our website

• Send marketing communications where permitted

4. Our lawful bases

Depending on the activity, we process personal information under one or more of the following lawful bases:

Contract: Where processing is necessary to provide quotations, process orders, deliver goods or provide requested services.

Legal obligation: Where we must retain or process information to comply with applicable tax, accounting or other legal requirements.

Legitimate interests: Where necessary to operate and protect our business, respond to relevant enquiries, maintain appropriate records or improve our services, provided those interests are not overridden by individual rights.

Consent: Where we rely on permission for particular marketing activities or non-essential cookies and similar technologies.

Where processing relies on consent, you can withdraw that consent at any time.

5. Ecommerce and third-party providers

Our website uses Squarespace to provide website hosting, ecommerce functionality and associated services.

We may also use third-party payment processors, delivery companies, technology providers and professional advisers where necessary to operate the business.

We share only the information reasonably necessary for the relevant purpose.

We do not sell personal information to third parties.

6. Marketing communications

If you choose to receive marketing communications, we may contact you with information about our products, services and business updates.

You can unsubscribe using the link in a marketing email, where provided, or by contacting sales@aluminiumrainwatersystems.co.uk.

We will respect applicable marketing preferences and legal requirements.

7. Cookies and website analytics

Our website may use cookies and similar technologies to operate essential functions, maintain shopping baskets, support security and understand website usage.

Where required by law, we will request consent before using non-essential cookies or similar technologies.

You can manage available cookie preferences through the website's consent controls.

8. How long we retain information

We retain personal information only for as long as reasonably necessary for the purpose for which it was collected, including fulfilling orders, maintaining customer records, meeting legal obligations and resolving disputes.

Different types of records may have different retention periods.

9. Data security

We take reasonable technical and organisational measures to protect personal information against unauthorised access, alteration, disclosure or loss.

Access to personal information is restricted where appropriate to people and service providers who need it for legitimate business purposes.

10. International data transfers

Some website and technology service providers may process or access information outside the United Kingdom.

Where personal information is subject to an international transfer, we will take steps to ensure that an appropriate lawful transfer mechanism applies where required.

11. Your rights

Depending on the circumstances, you may have the right to:

• Request access to personal information held about you

• Request correction of inaccurate information

• Request erasure of information

• Request restriction of processing

• Object to certain processing, including direct marketing

• Request data portability

• Withdraw consent where processing is based on consent

To make a request, email sales@aluminiumrainwatersystems.co.uk.

You also have the right to raise a complaint with the Information Commissioner's Office (ICO) at www.ico.org.uk.

12. Information needed to fulfil orders

Certain information, such as your name, contact details, billing details and delivery address, may be necessary to process an order.

If required information is not provided, we may be unable to complete the transaction or provide the requested service.

13. Changes to this policy

We may update this policy to reflect changes in our business, website functionality, service providers or legal requirements.

The latest version will be available on our website.

14. Contact

For privacy enquiries or requests relating to personal information:

Aluminium Rainwater Systems Ltd
sales@aluminiumrainwatersystems.co.uk
01909 300168